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Frequently Asked Questions
Are your products 100% natural?
Yes! All our products are sourced directly from Kashmir and are 100% natural with no added preservatives, chemicals, or artificial flavoring.
What is your shipping policy?
We offer free shipping on all orders above ₹999. Orders below ₹999 have a flat shipping fee of ₹49. We deliver across India within 3-7 business days.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email and SMS. You can also track your order from your profile dashboard.
What is your return policy?
We accept returns within 7 days of delivery if the product is damaged or not as described. Please contact our support team with photos for quick resolution.
Do you offer gift packaging?
Yes! We offer premium gift packaging for all our products. Check out our Gift Boxes category for beautifully packaged assortments.
Are your products suitable for dietary restrictions?
All our products are naturally gluten-free and vegetarian. For specific allergies, please check individual product descriptions.
How should I store dry fruits?
Store in a cool, dry place in an airtight container. For longer shelf life, refrigeration is recommended. Our products stay fresh for up to 6 months.
Do you ship internationally?
Currently, we only ship within India. We plan to expand to international shipping soon. Stay tuned!
What makes Kashmiri walnuts different?
Kashmiri walnuts are grown in the high-altitude cold climate of the Kashmir valley. This unique geography results in walnuts with a distinctly rich flavor, thinner shell, and higher concentration of Omega-3 fatty acids compared to walnuts grown in other regions.
What payment methods do you accept?
We accept all major payment methods including UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) for select pin codes.
How fresh are your products?
Our products are sourced directly from farmers after each harvest season. We maintain strict quality control and only keep stock that is within its best-before period. Every batch is packed fresh.
Can I get a bulk order discount?
Yes! We offer special pricing for bulk orders (above 5kg). Please visit our Bulk Order page or contact us directly for a custom quote.